HELP & CONTACT US
HELP & CONTACT US
WHEN CAN I COLLECT MY BUTCHERY ORDER ?
YOUR BUTCHERY ORDER WILL BE AVAILABLE and READY FOR COLLECTION 1 hour after paying for your PURCHASE
WHERE DO I COLLECT MY PURCHASE FROM?
PLEASE PICK UP YOUR ORDER FROM OUR WHITE ROW BUTCHERY COUNTER.
WHAT IF I WANT TO COLLECT ON ANOTHER DAY?
PLEASE STATE WHICH DAY YOU WOULD LIKE TO COLLECT YOUR ORDER on WITHIN THE DESCRIPTION BOX UPON CHECKOUT
DO I NEED TO BRING ANYTHING WITH ME WHEN COLLECTING MY ORDER?
YES. PLEASE BRING YOUR ORDER NUMBER WITH YOU WHICH YOU WILL FIND ON YOUR INVOICE
What will happen if something I order goes out of stock before my COLLECTION?
If a product is unavailable on the day of your COLLECTION, WE will PROVIDE a substitute selected by oUR PERSONAL shopper that is as close an alternative to your original choice as possible. We'll note any substitutions on your paperwork
You Asked, We Answered
DO YOU OFFER GIFT CARDS?
yes. Simply phone our Farm Shop on 01373 830798 or speak to a member of our Farm shop team the next time you visit.
WHAT ARE THE PAYMENT OPTIONS?
We take all major credit cards (excluding American express)
WHAT IS YOUR RETURN POLICY?
PLEASE SEE BELOW
EXCHANGES & RETURNS
If you are not 100% happy with your unused purchase, please return it to us within 2 days of receiving it for an exchange or refund. It must be returned in its original packaging. Once we have received your return and inspected it, we will refund or exchange your purchase depending on your preference.
It is our policy to ensure that all goods are supplied to our customers in perfect condition and that every precaution is taken to protect the integrity of every product we sell.
If you received your goods in a damaged or broken state, we will exchange the damaged item(s) without charge to you, provided you notify us about the damaged item(s) within 2 days of COLLECTION.
If YOU HAVE RECEIVED an incorrect item, please notify us as soon as possible or within 2 days of COLLECTING it. We will REPLACE the incorrect item.
To speak to us regarding any white row food hall queries please phone 01373 830428 or EMAIL US via FOODHALL@whiterowfarm.co.uk
If you have any question or would like to get in touch please contact us on:
Tel: 01373 830424
or complete our online form