01373 830024

BOUQUETS

WEDDINGS

SYMPATHY

COLLECT IN STORE OR

FREE DELIVERY WITHIN 8 MILES

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CANCELLATIONS BY US

We reserve the right to cancel the contract between us if:

- We have insufficient stock to deliver the products you have ordered

- If we do cancel your contract we will notify you by email and refund any sum paid by you to your credit or debit card. We will not be obliged to offer any compensation for loss or disappointment suffered by you.

- Due to the perishable nature of many products you are advised to make any complaint within 2 working days of the delivery date of your products.

RETURNS

RETURNS & REPLACEMENTS

Fresh flower cancellations and changes are possible up to 48 hours prior to delivery. Due to the perishable nature of many products you are advised to make any complaint within 2 working days of the delivery date of your products.

We guarantee seven days freshness for your flowers, plants or associated items from the date of delivery. If any flowers arrive damaged, die or wilt within seven days of delivery please contact us at florist@whiterowflorist.co.uk

PRIVACY

HOW WE STORE YOUR DATA

What information do we hold on you?

We may collect the following information:

• name

• contact information including email address

What we do with the information we gather

We may use the personal information gathered in our normal course of

business primarily to provide the products, services, offers or news you have

requested, and also for administration purposes with your consent:

• to confirm identification when you contact us

• to keep you informed of any special offers or promotions that we believe

might be of particular interest to you

• to communicate with you in the event that any products or services you have

requested are unavailable

• for credit assessment

• to review the conduct of and to administer/operate your accounts

• for statistical analysis, including automated techniques

• for record-keeping purposes

• for market research

• to track activity on our website

• to improve and monitor our customer service to you

• the prevention of crime and fraud

• for any other purposes deemed necessary for business

Changing your personal information

If you believe that we are storing details relating to you and that these are

incorrect or you wish to remove them, please contact us at giftshop@whiterowfarm.co.uk We will promptly correct any information found to be incorrect.